Why business is hostile to social networking

Building a Social Community in business can work for or against you.  Companies today must monitor Social Community platforms for customer complaints or feedback before it is too late to do something and address it.  One of the elements of Social Community is customer dissatisfaction is viral and can cause damage to a brand quickly. Learn more http://smartblogs.com/socialmedia/2009/04/29/why-business-is-hostile-to-social-networking/